Mark T. Blake, a Professional Corporation (hereinafter referred to as “MTB, PC”) is dedicated to providing the highest quality of service, while working to eliminate spam, phishing, and fraudulent messages. To help ensure these goals are met, and in accordance with CTIA messaging guidelines, the Short Code Monitoring Handbook, T-Mobile's Code of Conduct, and AT&T's Code of Conduct the following policies apply to our SMS/ MMS solutions.
MTB, PC ORIGINATOR OPT-IN DATA AND CONSENT WILL NOT BE SHARED WITH ANY THIRD PARTIES.
MTB, PC Enhanced Business SMS guidelines
MTB, PC will send no more than 50 messages per originating number per minute. If sending marketing, promotional or informational messages, MTB, PC will capture written consent of recipients prior to sending messages.
MTB, PC does not use purchased lists or third party generated lead lists when sending SMS.
MTB, PC will provide clear opt-out instructions on informational, marketing, or promotional messages.
MTB, PC will avoid using link shorteners and non-branded domains for embedded links.
MTB, PC will only sparingly use automated SMS messaging through RingCentral provided tools, third-party integrations, and RingCentral SMS APIs.
MTB, PC's automated messaging will only be sent from numbers that have been linked to a TCR campaign designed for automated messaging (i.e. an "Automated" campaign type). Prior to sending any automated messages, MTB, PC will have express and logged consent as outlined by the CTIA guidelines from the recipient to message them. Automated messages from MTB, PC will include opt-out language on each message (e.g. “Reply STOP to end”), and all opt-out requests will be honored.
Opt-in/ user consent
Before sending an SMS message to any number, MTB, PC will get express consent to do so.
Examples of obtaining consent include using a web form where it is clearly explained that a user is opting into SMS messages, or by having them send a message to your number.
Opt-out
MTB, PC will provide a clear way for users to opt out of your SMS messages, via text. The CTIA guidelines provide clear command keywords that must be honored for opt-out requests, including STOP and UNSUBSCRIBE.
Instructions for opt-ing out will be included on any informational or promotional messages.
Prohibited campaigns
MTB, PC will not participate in any of the following types of campaigns:
Loan and mortgage advertisements
Credit repair offers
Debt relief offers
Debt collection attempts
Work from home advertisements
Secret shopper advertisements
Political advertisements and messages
Alcohol, tobacco, or firearms advertisements
Pharmaceutical, vitamin, or other drug advertisements
Campaigns that may be similar to the above.
MTB, PC will never send you any of the following:
Messages that engage in any illegal activity or otherwise violate our terms of service, including the acceptable use policy
Messages that engage in or promote, pornographic or adult entertainment, regardless of legality
Messages that contain text or references to violence, hate speech, or otherwise engaging in threatening, abusive, harassing, defamatory, libelous, deceptive or fraudulent behavior
Messages that contain text or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis)
Messages that contain third-party affiliate/lead generation links
Messages that contain obfuscated links for the purpose of misleading the reader, or use links contrary to the expectation of the user based on the message text
Messages that are structured to evade this policy or the policies of carriers (e.g. misspelling, uncommon capitalization, snowshoeing, etc.)
RingCentral reserves the right to add to this list at any time or determine messages are prohibited at its discretion.
